Harry Monti joined Symetra in 2014 with over 20 years of in-house and consulting experience in finance, operations and strategic planning. Before joining Symetra, he served as director of insurance advisory services with PricewaterhouseCoopers (PwC) in Hartford, Connecticut, providing advice and support to group benefits clients on administrative, claims and strategic issues. Prior to PwC, he held senior-level operational and claims roles within The Hartford’s group benefits, retirement plans and enterprise-wide shared services organizations. Monti also held financial management roles at MassMutual in Springfield, Massachusetts, and UNUM in Portland, Maine.
Monti earned his Bachelor of Science degree in accounting from Thomas College in Waterville, Maine. He is a fellow of the Life Management Institute and is a former certified public accountant.
Get to know Harry:
What do you like most about working in the Benefits division, running the group life, disability and Select Benefits suite of fixed-payment and supplemental health products?
The challenge. We have two businesses—group life and disability and Select Benefits—that complement each other well, and have the same market value proposition: a great customer experience. The challenge ahead is maximizing the benefits of bringing these two businesses closer together—for example, leveraging the two distribution forces to sell more product, and identifying best practices that can be applied across the businesses—and delivering the appropriate level of growth. We can only do that by staying focused on providing great service, effectively marketing our story, continuing to expand our capabilities, and continuously improving our processes to become more efficient.
What's been the biggest change in the industry you've seen in your career?
Our products are group-based, so they are generally sold through an employer. Twenty years ago that employer was the key customer, but over the last two decades there has been a significant shift in focus toward the end consumer (the individual obtaining coverage through their employer). You can see that in the way we interact with customers today through online service portals, the importance of service levels, education and enrollment support, etc.
What’s the most important thing you've learned in your career?
As a leader of large organizations, you learn quickly that “people are everything.” Without a strong team operating in the right culture, you can’t be successful.
What is your team doing to help Symetra “eliminate the noise?”
Customer experience is our value proposition, so everything we do is centered on how we make the customer feel. We “eliminate the noise” by continuing to invest in our industry-leading implementation process (the policyholder’s first impression), by delivering consultative account management, and by continuing to focus on quality delivery of services and claim management.
- First job: Dishwasher at my parents’ restaurant
- Favorite vacation spot: Disney World in Orlando, Florida
- Favorite music genre: I listen to everything…
- Take his coffee: With cream & sugar (Dunkin Donuts, please)
- Favorite book: “The Stand” by Stephen King. It’s the ultimate good vs. evil story.
- Favorite movie: “The Godfather”
- Favorite dessert: Ice cream!