FAQ

Symetra and its applicable affiliates are committed to protecting the privacy of the information we collect from and about employees, former employees, job applicants, and potential job candidates and want you to be familiar with how we collect, use, and disclose your information. If you fall into one of those categories, this section of the Privacy Statement applies to you. By providing information to Symetra, you agree to the terms and conditions of this Privacy Statement.

Information may include:

• Identifiers such as a name, email address, online identifier, device information, or other similar identifiers
• Address
• Telephone number
• Bank account number
• Protected classifications under applicable laws such as age, citizenship, criminal records, and credit history
• Biometric information such as fingerprints and facial recognition
• Internet or other electronic network activity information such as browsing history, search history, and information regarding an individual’s interaction with an internet website application or advertisement
• Geolocation information such as city, state, and/or internet protocol (IP) address
• Audio, electronic, visual, thermal, olfactory, or similar information, such as recorded telephone calls
• Professional or employment-related information such as current or prior job history
• Sensitive data as defined under applicable law such as personal information categories listed under applicable law (i.e., Social Security number, passport number, driver’s license number); racial or ethnic origin, religious or philosophical beliefs (i.e., a religious accommodation request); the contents of an employee’s mail, email, and text messages (i.e., work emails); the processing of biometric information (i.e., fingerprints and facial recognition); personal information collected and analyzed concerning an employee’s health (i.e., health-related data furnished when requesting a leave of absence or concerning a well-being discount); and personal information collected and analyzed regarding an employee’s sexual orientation (i.e., an optional data field in an employee’s confidential file).
• Inferences drawn from any of the above categories of information to create a profile about an individual reflecting the individual’s preferences, characteristics, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes such as inferences made in conjunction with the Platform’s (defined below) machine learning capabilities to the extent associated with a person and job positions at Symetra, such as likely skills, matching to a particular job opportunity, and likelihood to apply for a position.

We may collect information in a variety of ways, including:

• Directly from you
• From a provider of legal, regulatory, or consumer credit reports
• Automatically from security monitoring systems in our computing environment
• From the processing of information based upon information the Platform and its machine learning capabilities obtains from you and other sources and/or your interactions with the Platform
• From our email system and/or environment

We may use information in a variety of ways, including:

• To evaluate suitability for job positions
• To process applications for employment
• To process registered representative registrations for our broker/dealer
• To authenticate employee devices and employees
• To communicate with you
• To issue or have issued on our behalf corporate credit cards
• To conduct or have conducted on our behalf employee surveys
• For talent management
• To provide ongoing payroll and employee benefits
• For security monitoring
• For fraud prevention, training, and quality control
• For work authorization compliance
• To support leave and accommodation requests
• To determine well-being discounts
• For diversity and inclusion

We may disclose this information:

• To our contractors and service providers to the extent reasonably necessary and allowed by law to administer our employee benefits and payroll, issue or have issued on our behalf corporate credit cards, or conduct or have conducted on our behalf employee surveys
• To our insurers and/or professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise, or defense of legal claims
• Where such disclosure is necessary for compliance with a legal obligation to which we are subject
• To companies that are a part of Symetra’s affiliated group
• To contractors, service providers, and other third-parties, or your health care providers to the extent reasonably necessary and allowed by law where such disclosure is necessary for compliance with a legal obligation to which we are subject, or where disclosure is otherwise necessary and permitted by law in relation to leave or benefits

Symetra uses a third-party service provider (“Provider”) to provide a third-party recruitment and talent management tool (“Platform”) for its Human Resources staff and relevant decision makers to use. Symetra’s use of the Platform encompasses both talent management aspects with respect to current and former Symetra employees as well as talent acquisition aspects relative to prospective employees.

Employees and job applicants may interact with and provide their information to the Platform in a variety of ways such as by creating a Provider account enabling them to create a profile on the Platform and provide personal information such as contact information, professional and education background, and resume information via their profile. Job applicants may also provide resumes via the Platform’s chatbot without creating an account. Directly provided job application and employee information, including resumes, may be processed by Provider for Symetra including without limitation by analyzing, summarizing, displaying, and allowing downloading or forwarding of the information. The Platform also obtains information about prospective candidates from other sources, such as commercial providers and publicly available sources like professional social networks. Symetra may also furnish employee and candidate information to the Platform. Symetra may use the information processed by the Platform for purposes including, without limitation, of recruitment, evaluating employees for fitness for job positions, inferring information about employees such as potential skillsets, processing applications for employment, providing visibility to employees of open positions they may be a good match for, communicating with job candidates, scheduling interviews, and the like.

A key feature of the Platform is that it leverages machine learning in the manner of an algorithmic model (“Model”) to help predict whether a prospective job candidate or applicant is suited for a job based on their experience compared to other submitted application materials (i.e., resumes). This matching helps Symetra more easily evaluate and determine the suitability of a candidate since the Platform produces a score that corresponds to a predicted degree of suitability between a job and a candidate or applicant, such as external job seekers or internal employees that may be seeking advancement or other mobility within Symetra.

The score produced by the Platform ranges from 0 through 5 in increments of 0.5 and helps predict the degree of match between a candidate and a job position. The match score may vary depending on the specific candidate and job position pairing, as well as any changes and updates to candidate information or the job position details.

The use of the match score can produce a list of candidates for a given job position in a rank-list manner. The match score also provides candidates with the ability to view jobs that are matched to their skills on Provider-powered career pages. Symetra may use the match score as a piece of information in evaluating a prospective job candidate’s or job applicant’s fitness for a particular position.

Provider’s Model processes information obtained from both the job position and the candidate. It works with job-related information such as titles, work experiences, education, skills, and natural language or resumes and job descriptions. The job position information may include the employer’s job descriptions, job postings, or inputs provided by an employer representative such as desired skills, experience, or education. The candidate typically provides a resume or a job application that conveys work history, education, and skills.

The Model may also obtain information about prospective job candidates and employees from commercial and publicly available sources subject to certain eligibility requirements where such job candidates and employees have made their professional information available including resumes, such as professional social networks (i.e., LinkedIn) or employment-related search engines for job listings. The personal information acquired from these sources generally includes contact information, professional and educational backgrounds, and information included in resumes. This information helps Symetra identify individuals who are suited for its employment needs and helps prospective job candidates find new job opportunities that may be of interest to them and/or be a better fit for their professional skills.

If you have questions about your personal information being processed by the Model, please use the information below to contact Symetra.

Questions:
If you have questions or concerns about any of the topics covered under this employment privacy section, please contact Symetra at 866-817-2941.

Symetra Life Insurance Company

Symetra Investment Management Company

Symetra Investment Management Real Estate Investors LLC

Symetra Bermuda Re Ltd.

Symetra Life Insurance Company

Symetra National Life Insurance Company

First Symetra National Life Insurance Company of New York

Symetra Assigned Benefits Service Company

Symetra Securities, Inc.

Clearscape Funding Corporation

This privacy statement was last updated December 2023.