Customer support

Stop loss frequently asked questions

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How do I pay premiums for the stop loss policy?

How do I submit a reimbursement request and/or a Potential Claim Notification?

What are the timing requirements for reimbursement requests?

How do I find my assigned claim examiner and/or medical risk consultant?

How do I find a 50% notification and/or claim reimbursement form?

What vendors do you utilize for cost containment?

What information is required to process a specific and/or stop loss claim?

What is the average processing time for reimbursement requests?

Do you have trigger diagnosis with ICD-10 Diagnostic Codes listed?

What payment options are available for reimbursements?