Get To Know GO (Group Online)
A convenient, user-friendly administration tool that allows you to securely access and manage your Symetra group life, disability, Select Benefits, and stop loss policies.
| Overview of GO for self-administered accounts Watch tutorial |
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| Overview of GO for list bill accounts Watch tutorial |
Access policy documents, forms and administrative guides
- Review effective and renewal dates
- Confirm policy coverages
- Order bulk printing of certificates
- Locate customer service information
- Review "Evidence of Insurability" report to monitor status1
View billing statements
- Submit premium calculation statements for self-administered groups
- Make electronic payments
Employee management for list-bill accounts
- View enrollment reports
- Enroll new hires, update coverage amount and eligibility status
- Change salary, benefit and employment status
Check claim status
- Initiate claims
- View claim reports
- Send documents securely to our claims team
| Overview of GO for stop loss Watch tutorial |
Find policy information and documents
- Confirm policy coverages
- Download forms and administrative guides
- Locate sales and service contact information
View billing statements
- Access premium reports and payment history
- Request and view Schedule A information
- Submit premium calculation statement(s)
- Make electronic payments
Check claim status
- Search for reimbursements
- View claim reports
- Print an explanation of reimbursement
- Send documents securely to our claims team
Go for Select Benefits
| Overview of GO for Select Benefits Watch tutorial |
Find policy information and documents
- Confirm policy coverages
- Download claim and tax-related forms
- Run a customized "Insured Enrollment Report"
View billing statements
- Access statements from previous months
- Retrieve printer-friendly versions
Manage primary insureds
- Add new insured
- Search for insured
- Review primary insureds' dashboards
- Edit insureds' personal information, coverages, dependents, and beneficiaries2
MyGO for Employees
- Initiate disability and leave of absence claims
- Self-register to view claim and status payment details
- Contact claims customer service
- Download forms and other helpful claims process information
Mobile friendly for convenience on-the-go
- Visit www.symetra.com/mygo from your mobile web browser
- Tap on the share button or menu button depending on your mobile device
- Select “Add to Home Screen”
Symetra Life Insurance Company, 777 108th Avenue NE, Suite 1200, Bellevue, WA 98004.
First Symetra National Life Insurance Company of New York, New York, NY. Mailing address: P.O. Box 34690, Seattle, WA 98124.
Symetra Life Insurance Company is a direct subsidiary of Symetra Financial Corporation. First Symetra National Life Insurance Company of New York is a direct subsidiary of Symetra Life Insurance Company and is an indirect subsidiary of Symetra Financial Corporation (collectively, ‘Symetra’). Neither Symetra Financial Corporation nor Symetra Life Insurance Company solicits business in the state of New York and they are not authorized to do so. Each company is responsible for its own financial obligations.
1 Available for all policies subject to evidence of insurability.
2 Adding and modifying beneficiaries is only available to policies that also have a group life policy.
LOG ON TO GROUP ONLINE
www.symetra.com/GO
SALES & SUPPORT
To learn more, contact your
Symetra representative.
