Group Online
Get to know GO
Group Online (GO) is a convenient, user-friendly administration tool allowing you to securely access and manage your Symetra group life, disability, voluntary benefits and stop loss policies.
I want to learn about:
What can you do with GO?
Access policy documents and administrative resources
- Use a single log-in to access information by company, division or affiliate
- Review “Evidence of Insurability” reports and check status
View billing statements
- Make electronic payments via ACH
- Self-administered accounts can calculate and remit billing statements automatically using the premium calculation tool
- List-billed accounts can view enrollment reports, add new hires, and update salaries
Employee management for list-bill accounts
- View enrollment reports.
- Enroll new hires, update coverage amount and eligibility status.
- Change salary, benefit and employment status.
Claims management
- Initiate life, disability and leave of absence claims
- Securely upload documents to a claim
- Report intermittent time and return to work dates
What can you do with GO?
Find policy information and documents
- Confirm policy coverages.
- Download forms and administrative guides.
- Locate sales and service contact information.
View billing statements
- Access premium reports and payment history.
- Request and view Schedule A information.
- Submit premium calculation statements.
- Make electronic payments.
Check claim status
- Search for reimbursements.
- View claim reports.
- Print reimbursement explanations.
- Send documents securely to our claims team.
What can you do with GO?
Find policy information and documents
- Confirm policy coverages.
- Download claim and tax-related forms.
- Run customized Insured Enrollment Reports.
- View and download contracts and certificates.
View billing statements
- Access premium reports and payment histories.
- Retrieve printer-friendly versions.
- Make payments and sign up for billing statement notifications.
Manage primary insureds
- Add new or search for existing insureds.
- Review primary insureds’ dashboards.
- Edit insureds’ personal information, coverages, dependents and beneficiaries.2
Online administration for employees
What can employees do with MyGO?
Convenient access to benefits information
- Submit claims
- Employees can submit claims directly from the portal.
- For Select Benefits claims, employees can snap a photo of their itemized bill and hit submit.
- Download forms
- Important forms can be downloaded and printed whenever employees need them.
- Access from anywhere
- Employees can log into their accounts at any time, from any device.
- Request ID cards
- Employees with Select Benefits coverage can request ID cards via mail directly from their Select Benefits portal or log in on their mobile device for an on-demand version.
- View certificates
- Employees can download and view their Select Benefits certificates, including plan-specific coverage information.
Mobile-friendly convenience
- Visit www.symetra.com/mygo from your mobile web browser.
- Tap the share button or menu button, depending on your mobile device.
- Select “Add to Home Screen.”
Symetra Life Insurance Company, 777 108th Ave NE, Suite 1200, Bellevue, WA 98004.
First Symetra National Life Insurance Company of New York, New York, NY. Mailing address: P.O. Box 34690, Seattle, WA 98124.
Symetra Life Insurance Company is a direct subsidiary of Symetra Financial Corporation. First Symetra National Life Insurance Company of New York is a direct subsidiary of Symetra Life Insurance Company and is an indirect subsidiary of Symetra Financial Corporation (collectively, "Symetra"). Neither Symetra Financial Corporation nor Symetra Life Insurance Company solicits business in the state of New York and they are not authorized to do so. Each company is responsible for its own financial obligations.
1Available for all policies subject to evidence of insurability.
2Adding and modifying beneficiaries is only available to policies that also have a group life policy.