Group online
Get to know GO
A convenient, user-friendly administration tool that allows you to securely access and manage your Symetra group life, disability, Select Benefits and stop loss policies.
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GO for life and disability
Online administration for self-administered or list-billed group life and disability policyholders.
Overview for self-administered accounts
Overview for list bill accounts
What can you do with GO?
Access policy documents, forms and administrative guides
- Review effective and renewal dates.
- Confirm policy coverages.
- Order bulk printing of certificates.
- Locate customer service information.
- Review "Evidence of Insurability" report to monitor status.1
View billing statements
- Submit premium calculation statements for self-administered groups.
- Make electronic payments.
Employee management for list-bill accounts
- View enrollment reports.
- Enroll new hires, update coverage amount and eligibility status.
- Change salary, benefit and employment status.
Check claim status
- Initiate claims.
- View claim reports.
- Send documents securely to our claims team.
GO for stop loss
Online administration for stop loss policyholders.
Overview of GO for stop loss
What can you do with GO?
Find policy information and documents
- Confirm policy coverages.
- Download forms and administrative guides.
- Locate sales and service contact information.
View billing statements
- Access premium reports and payment history.
- Request and view Schedule A information.
- Submit premium calculation statement(s).
- Make electronic payments.
Check claim status
- Search for reimbursements.
- View claim reports.
- Print an explanation of reimbursement.
- Send documents securely to our claims team.
GO for Select Benefits
Online administration for Select Benefits policyholders.
Overview of GO for Select Benefits
What can you do with GO?
Find policy information and documents
- Confirm policy coverages.
- Download claim and tax-related forms.
- Run a customized "Insured Enrollment Report."
View billing statements
- Access premium reports and payment history.
- Retrieve printer-friendly versions.
Manage primary insureds
- Add new or search for insureds.
- Review primary insureds’ dashboards.
- Edit insureds’ personal information, coverages, dependents and beneficiaries.2
Online administration for employees enrolled in group disability
What can employees do with MyGO?
A convenient way to access benefits information
- Submit a claim
Employees can submit claims directly from the portal. - Download forms
Important forms can be downloaded and printed whenever employees need them. - Access from anywhere
Employees can log into their account at any time, from any device.
Mobile friendly for convenience on the go
- Visit www.symetra.com/mygo from your mobile web browser.
- Tap the share button or menu button depending on your mobile device.
- Select “Add to Home Screen.”
