Group Online
Get to know GO
Group Online (GO) is a convenient, user-friendly administration tool allowing you to securely access and manage your Symetra group life, disability, Select Benefits and stop loss policies.
I want to learn about:
GO for life and disability
Online administration for self-administered or list-billed group life and disability policyholders
Overview for self-administered accounts
Overview for list bill accounts
What can you do with GO?
Access policy documents, forms and administrative guides
- Review effective and renewal dates.
- Confirm policy coverages.
- Order bulk printing of certificates.
- Locate customer service information.
- Review "Evidence of Insurability" report to monitor status.1
View billing statements
- Submit premium calculation statements for self-administered groups.
- Make electronic payments.
Employee management for list-bill accounts
- View enrollment reports.
- Enroll new hires, update coverage amount and eligibility status.
- Change salary, benefit and employment status.
Check claim status
- Initiate claims.
- View claim reports.
- Send documents securely to our claims team.
GO for stop loss
Online administration for stop loss policyholders
Overview of GO for stop loss
What can you do with GO?
Find policy information and documents
- Confirm policy coverages.
- Download forms and administrative guides.
- Locate sales and service contact information.
View billing statements
- Access premium reports and payment history.
- Request and view Schedule A information.
- Submit premium calculation statements.
- Make electronic payments.
Check claim status
- Search for reimbursements.
- View claim reports.
- Print reimbursement explanations.
- Send documents securely to our claims team.
GO for Select Benefits
Online administration for Select Benefits policyholders
Overview of GO for Select Benefits
What can you do with GO?
Find policy information and documents
- Confirm policy coverages.
- Download claim and tax-related forms.
- Run customized Insured Enrollment Reports.
- View and download contracts and certificates.
View billing statements
- Access premium reports and payment histories.
- Retrieve printer-friendly versions.
- Make payments and sign up for billing statement notifications.
Manage primary insureds
- Add new or search for existing insureds.
- Review primary insureds’ dashboards.
- Edit insureds’ personal information, coverages, dependents and beneficiaries.2
Online administration for employees
What can employees do with MyGO?
Convenient access to benefits information
- Submit claims
- Employees can submit claims directly from the portal.
- For Select Benefits claims, employees can snap a photo of their itemized bill and hit submit.
- Download forms
- Important forms can be downloaded and printed whenever employees need them.
- Access from anywhere
- Employees can log into their accounts at any time, from any device.
- Request ID cards
- Employees with Select Benefits coverage can request ID cards via mail directly from their Select Benefits portal or log in on their mobile device for an on-demand version.
- View certificates
- Employees can download and view their Select Benefits certificates, including plan-specific coverage information.
Mobile-friendly convenience
- Visit www.symetra.com/mygo from your mobile web browser.
- Tap the share button or menu button, depending on your mobile device.
- Select “Add to Home Screen.”
