Customer support
Frequently asked questions:
Group supplemental health insurance
Have you heard about My Group Online (MyGO)? MyGO is a convenient, user-friendly website that allows you to securely access and manage your Symetra benefits from anywhere, at any time. Use MyGO to quickly access policy information, initiate claims, manage claim payments and more!
Our customer service team is available Monday through Friday, from 7:30 a.m. to 6 p.m. ET at 1-800-497-3699.
How do I verify if my Symetra supplemental health benefits are active?
Benefits may be verified by calling our customer service team at 1-800-497-3699. If there is an issue with your eligibility, please contact your employer’s human resources department.
Is prior authorization required for services rendered at a provider or hospital?
Symetra supplemental health benefits do not require pre-authorizations for services.
How can I find the status of a claim I submitted?
You can check your claim status by logging into MyGO, emailing sbclaims@symetra.com, or calling our customer service team at 1-800-497-3699.
How do I notify Symetra of an address change?
Contact your human resources department.
How do I find out what benefits I have under my Symetra plan?
Your benefits are outlined in the Summary of Benefits provided to you at enrollment. If the Summary of Benefits is not available, or you have a question about your benefits, contact our customer service team at 1-800-497-3699 and ask to speak to the claims department.
Didn't find what you need?
Call us
1-800-497-3699
Monday through Friday
7:30 a.m. to 6 p.m. ET
