Customer support

Select Benefits frequently asked questions

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Symetra’s Select Benefits customer service team is available Monday through Friday, from 6:30 a.m. to 5 p.m. CT, at 1-800-497-3699.

How do I verify if my Symetra Select Benefits are active?


Benefits may be verified by calling our customer service team at 1-800-497-3699. If there is an issue with your eligibility, please contact your employer’s human resources department.

Is prior authorization required for services rendered at a provider or hospital?

Prior authorization may be required for certain services. Please contact our customer service team at 1-800-497-3699 for more information.

How do I locate a provider near me in my network?

If your benefits include network access, provider search information can be found on the back of your ID card. You may also call our customer service team at 1-800-497-3699.

How do I request new ID cards?

You may request new ID cards by phone, fax or email. We will verify your current address before issuing new cards, so please provide your address when contacting us via phone, fax or email.

  • Phone: 1-800-497-3699
  • Fax: (715) 682-5919
  • Email us

How can I find out the status of a claim I submitted?

Contact our customer service team at 1-800-497-3699.

How do I notify Symetra of an address change?

To change your address, contact your employer’s human resources department or contact Symetra at 1-800-497-3699 or email us. Please include your name, insurance ID number, phone number, old address and new address.

How do I find out what medical benefits I have under my Select Benefits limited benefit medical plan?

Your benefits are outlined in the Summary of Benefits provided to you at enrollment. If the Summary of Benefits is not available to you, or you have a question about your benefits, contact our customer service team at 1-800-497-3699. Please ask to speak to the claims department.

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1-800-497-3699


Monday through Friday
6:30 a.m. to 5 p.m. CT