Customer support

Select Benefits frequently asked questions

Have you heard about Group Online (GO)? GO is a convenient, user-friendly administration tool that allows group policyholders to securely access and manage Symetra Select Benefits policies from anywhere at any time. Use GO to quickly access administrative forms, view billing statements, run customized reports and more! Learn more at

Symetra’s Select Benefits customer service team is available Monday through Friday, from 6:30 a.m. to 5 p.m. CT, at 1-800-497-3699.

How do I verify if my Symetra Select Benefits are active?

Is prior authorization required for services rendered at a provider or hospital?

How do I locate a provider near me in my network?

How do I request new ID cards?

How can I find out the status of a claim I submitted?

How do I notify Symetra of an address change?

How do I find out what medical benefits I have under my Select Benefits limited benefit medical plan?


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6:30 a.m. to 5 p.m. CT