Customer support

Frequently asked questions:
Group supplemental health insurance

Have you heard about My Group Online (MyGO)? MyGO is a convenient, user-friendly website that allows you to securely access and manage your Symetra benefits from anywhere, at any time. Use MyGO to quickly access policy information, initiate claims, manage claim payments and more!

Our customer service team is available Monday through Friday, from 7:30 a.m. to 6 p.m. ET at 1-800-497-3699.

How do I verify if my Symetra supplemental health benefits are active?

Is prior authorization required for services rendered at a provider or hospital?

How can I find the status of a claim I submitted?

How do I notify Symetra of an address change?

How do I find out what benefits I have under my Symetra plan?


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