Customer support

Group life and disability frequently asked questions

How do I change the beneficiary on my life insurance?

How do I determine what coverages I have?

Was my enrollment paperwork received by Symetra?

When do I need to provide evidence of insurability?

Where do I get the Evidence of Insurability form?

How can I contact Symetra’s claims department for status or questions about my claim?

How frequently is my short-term disability benefit issued?

Who can I contact if I have difficulty accessing the online portal?

What is Symetra’s tax identification number?

Where can I obtain a W-9?


Didn't find what you need?

Call us


Monday through Friday
6 a.m. to 4:30 p.m. PT | 9 a.m. to 7:30 p.m. ET