Illinois Flooding July 2017

For Illinois Residents in the Counties Declared a Disaster Area due to widespread flooding in July 2017 Illinois Governor Bruce Rauner declared Cook, Kane, Lake and McHenry counties disaster areas due to widespread flooding brought about by heavy rain in July 2017.

As a result, Symetra Life Insurance Company (Symetra) is taking the following actions to provide peace of mind and to ensure that our customers impacted by the flooding do not suffer unnecessary hardships:

  • Moratorium on cancellations and nonrenewals ‐ Any cancellation or nonrenewal notice issued on or after July 12, 2017, on any in‐force policy, will be withdrawn, and coverage will be reinstated with no lapse in coverage. No new cancellation or nonrenewal notices will be issued until September 30, 2017 or a later date, if deemed reasonable given an individual’s circumstance.
  • Other insurance‐related time‐period extensions – All policy provisions orother requirements that impose a time limit for an insured or claimant to perform any act, including the submission of a claim or proof of loss, reporting of information, submission of bills, or payment of funds will be extended 60 days from the last date allowed or required under the terms of the policy or contract or allowed or required by Symetra, or longer, if deemed reasonable given an individual’s circumstance.
  • Other exceptions to policy requirements – We will consider, on a case‐by‐case basis, exceptions to policy or contract requirements, or to other rating or underwriting rules, when such contractual requirements or rating or underwriting rules are not met as a result of this declared disaster.

If you have any questions regarding this notice, please call Symetra Customer Service at 1‐800‐796‐3872, or send us an inquiry online at: https://www.symetra.com/AboutSymetra/ContactSymetra.


If you have a complaint regarding any disaster‐related dispute or issue, you may call the Illinois Department of Insurance toll‐free complaint hotline at 1‐866‐445‐5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf.