Our Values and Principles

Symetra's corporate culture is driven by guiding principles and core values that define how we do business inside and out.

  

GUIDING PRINCiPLES

Our success as a business is guided by the principles of Value, Transparency and Sustainability, or VTS.

VALUE: We provide the employee benefits, retirement and life insurance solutions people need at a competitive price, and we strive to provide outstanding service. 

TRANSPARENCY: We communicate clearly and honestly. We build products that people can understand.

SUSTAINABILITY: Our products stand the test of time. We're financially disciplined, so we'll be there when customers need us. 

 

CORE VALUES

Our core values guide how we work as individuals and teams to achieve our personal and professional goals.

 

WE WIN AS A TEAM

COLLABORATIVE | APPRECIATIVE | OPTIMISTIC | RESPECTFUL

We support each other. We share what we know freely. We form strong partnerships — inside and outside Symetra — based on mutual respect. We value a diversity of perspectives. We maintain a positive attitude and celebrate our successes.

 

WE’RE TENACIOUS STUDENTS OF THE BUSINESS

STRATEGIC | KNOWLEDGEABLE | GOAL-ORIENTED | DISCIPLINED

We believe in knowing our industry and our company — from our products to our distribution partners to our competitors. We develop a deep understanding of our customers’ needs. We’re constantly learning and adding to our expertise.


 
 

WE’RE DEDICATED TO EXCELLENCE

INNOVATIVE | CREATIVE | EMPOWERED | DEDICATED

We ask what’s next, what else, and what more we can achieve. We’re forward-thinking and seek to be innovative with our products and our processes. We’re never satisfied with the status quo and strive for nonstop improvement. We’re resourceful problem-solvers.

 

WE DO WHAT’S RIGHT — EVERY TIME

INTEGRITY | HONESTY | RESPONSIBILITY

We set an example for the financial industry. We do the right thing — even when it’s difficult. We operate with absolute integrity.

WE'RE SWIFT TO SERVE

EXCEPTIONAL SERVICE | GREAT PARTNERS | CARING | COMMUNITY INVOLVEMENT

We do our utmost to serve those who depend on us — our customers, our colleagues, our communities and the partners who represent our products. We work hard to meet their needs and exceed their expectations.