FAQ about registration and multifactor authentication (MFA)
for Symetra’s Online Portals

We’ve added multifactor authentication capabilities to our life insurance, annuities and benefits portals. This provides an added layer of security to your online account. As part of the registration process, you will need to provide an email address and a mobile phone number, for verification only.

It helps protect customer information from unauthorized users. If someone tries to log in to your account, we’re going to take steps to ensure that it’s you by confirming your identity in more than one way before we provide access. For example, in addition to a password, you’ll need to enter a verification code that we’ll send you. You may choose how to receive the code, which may include a text, email or authentication app.

Anyone who logs in to our life insurance, annuities or benefits portals.

It depends. If you select “Remember this device” when you log in, the system will usually remember both your device (phone or computer) and your location. As long as you use the same device at the same place, the site will usually recognize that it’s you and you won’t have to go through the multifactor authentication process. But if you use a different device, if you’re somewhere else, or if it’s been a long time since you logged in, then the multifactor authentication process will occur.

To protect customer data, MFA is required to log in.

Depending on the plan you have through your mobile provider, standard text message and data rates may apply.

At this time, we only allow U.S.-based mobile phone numbers. Our online account features aren't compatible with landline or international phone numbers.

Ensure the email address provided is accurate, and that the emails are not being sent to a junk or spam folder. In very rare cases, emails from Symetra are not received by certain email carriers, so if you don't find it in the junk or spam folder, you may need to use a different email address or contact us for assistance.

If you need help or have any questions, you can always click contact us on the login screen.

To update your email address that is used for MFA, please contact us.

Yes, you also have the option to use an authenticator app.

On your profile page, click Manage MFA Methods to see your current authentication choices and to make changes.

We will never reach out to you asking for your password or other sensitive personal information. If you ever receive a phone call, email or text and aren’t sure if it’s coming from Symetra, please contact us.