Customer support

COVID-19 Frequently Asked Questions

 

What is Symetra’s current financial status?

Will my benefit payments be delayed?

Will Symetra allow payment leniency for my Life Insurance premium bill?

How does the Coronavirus Aid, Relief and Economic Security (CARES) Act affect my required minimum distributions (RMD)?

Am I eligible to take a COVID-19-related distribution?

Is there anything I must do related to my RMD?

If I suspend my RMD in 2020, will it automatically start again in 2021?

I need access to my funds due to an emergency. Are you waiving fees/other early withdrawal charges during this period?

Are there changes to loan rules associated with my workplace savings plan?

What time is your service department open to handle questions related to my products?