California Privacy Notice

Notice at Collection Under the California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”).

This notice applies solely to natural persons who are residents of the State of California ("consumers," “producers,” or "you") who apply for producer appointment with Symetra Life Insurance Company ("Symetra").

Symetra has adopted this notice to comply with its obligations under the CPRA. In this notice, "we," "us" and "our" refer to Symetra.

Personal Information We Collect

Symetra is committed to safeguarding the privacy of any personal data that may come into our possession. In the normal course of business, we have collected the following categories of personal data from consumers within the last twelve (12) months:

1. Identifiers. Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, social security number, or other similar identifiers.

   We may collect this category of information directly from you, such as when you provide it to us when you complete a survey so we can improve your overall experience and interaction with us, from your employer during your producer appointment process or from other service providers, as needed.

   We may disclose this information with your employer, affiliated companies of Symetra, contractors, service providers or other third-parties insofar as reasonably necessary and allowed by law. We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

2. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: Address, telephone number, employment, employment history, signature, bank account number, or similar information.

   We may collect this category of information directly from you, such as when you provide it to us when you complete a survey so we can improve your overall experience and interactions with us, from your employer during your producer appointment process, or from other third-party service providers, as needed.

   We may disclose this information with your employer, affiliated companies of Symetra, contractors, service providers or other third-parties insofar as reasonably necessary and allowed by law. We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

3. Protected classification characteristics under California or federal law. Examples: Age, criminal records and credit history.

   We may collect this category of information directly from you, from your employer during your producer appointment process, or from other third-party service providers, as needed.

   We may disclose this information with your employer, affiliated companies of Symetra, contractors, service providers or other third-parties insofar as reasonably necessary and allowed by law. We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

4. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement. Examples: Name, address, email address, and phone number on our website only when you voluntarily provide it to us.

   We may collect this category of information directly from you, from your employer during your producer appointment process, or from other third-party service providers, as needed.

   We may disclose this information with your employer, affiliated companies of Symetra, contractors, service providers or other third-parties insofar as reasonably necessary and allowed by law. We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

5. Audio, electronic, visual, thermal, olfactory, or similar information. Example: Recorded phone calls.

   We may collect this category of information directly from you, such as when you call our customer service. We use this information for fraud prevention, training, quality control, and to administer your appointment request.

   We may disclose this information with our insurers and/or professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise, or defense of legal claims; and we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

Sensitive Personal Information We Collect

Symetra is committed to safeguarding the privacy of any personal information that reveals information that may be considered sensitive personal information under the CPRA that may come into our possession. In the normal course of business, we have collected the following categories of sensitive personal information from consumers within the last twelve (12) months.

Sensitive personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: Social security number, Central Registration Depository number or insurance license number, or similar information.

We may collect this category of information directly from you, from your employer during your producer appointment process or from other third-party service providers as needed.

We may disclose this information with your employer, affiliated companies of Symetra, contractors, service providers or other third-parties insofar as reasonably necessary and allowed by law. We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

Symetra does not sell personal information. Symetra has not sold personal information during the last twelve (12) months. The CPRA defines “sell” and “sold” as the disclosure of personal data for monetary or other valuable consideration.

Symetra does not share personal information with a third-party for the purpose of targeted advertising. Symetra has not shared personal information with a third-party for the purpose of targeted advertising during the last twelve (12) months.

The CPRA defines “share” as the disclosure of personal information by a business to a third-party for cross-context behavioral advertising whether or not for monetary or other valuable consideration, including transactions between a business and a third-party for such advertising for the business’ benefit where no money is exchanged. The CPRA further defines “cross-context behavioral advertising” as targeting advertising to a consumer based on the consumer’s personal information obtained from their activity across businesses, distinctly branded websites, applications, or services, other than those with which the consumer intentionally interacts.

Retention of Personal Information

We retain the personal information and sensitive personal information described in this notice as required by applicable legal, regulatory, operational, and fiscal requirements (collectively, “Retention Requirements”), in accordance with our records management policy. The retention periods applicable to such personal information and sensitive personal information are based on our Retention Requirements and may vary depending on the category of information and respective need or purpose for its retention.

If you have questions about this notice, please visit Symetra.com/ccpa or call 1-800-SYMETRA, extension 22216.

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