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Life Frequently Asked Questions
WHO CAN MAKE CHANGES TO MY POLICY?
Only the policyowner(s) has the contractual right to make changes to the policy.

HOW FREQUENTLY CAN I BE BILLED?
When applying you can instruct us to bill your policy on a variety of payment schedules including:
 
  • Monthly (EFT only)
  • Quarterly
  • Semiannually
  • Annually
 
WHAT BILLING METHODS ARE AVAILABLE?
You can instruct us to bill your policy in a variety of different ways including:

  • Direct mailing of premium notices to the payor of record on a quarterly, semiannual or annual basis.

  • Convenient electronic funds transfer (EFT). With your authorization, we will automatically draft premiums from your checking or savings account on a monthly, quarterly, semiannual or annual basis.

  • We also accept credit card payments on many of types of life policies with the exception of Variable Universal Life policies. With your authorization, we will bill premiums to your MasterCard, Visa or Discover card on a repetitive payment schedule such as semiannual or annual.
 
HOW CAN i MAKE CHANGES TO MY POLICY? 
You can request many types of policy changes by completing one of our convenient online change forms and either mailing or faxing it to us. For your protection we do not act on requests for policy changes received by email due to the difficulty in confirming the sender's identity.
 
To use our online forms, just choose the type of policy change you'd like to make from our selection menu and print the appropriate form.

If you do not see a form for the type of change you wish to request, please contact our Customer Service Department by email or at 1-800-796-3872, option 1 then option 2. You also can reach us by fax at 1-866-532-1361. Customer Service Representatives are available Monday - Friday, 6 a.m.- 4:30 p.m., Pacific time.

HOW DO I FILE A CLAIM FOR POLICY BENEFITS?

If you need to file a claim or have questions about a claim, please contact our Individual Claims Department at 1-800-796-3872, option 1 then option 5. Claims Representatives are available Monday - Friday, 7 a.m. - 4 p.m., Pacific time.

WHAT DO I DO IF I'VE FORGOTTEN OR "LOCKED" MY PIN (PERSONAL IDENTIFICATION NUMBER) OR FORGOTTEN MY USER ID?

If you have any problems with your PIN or User ID, please call us at 1-800-796-3872, option 8. Customer Service Representatives are available Monday - Friday, 6 a.m. - 4:30 p.m., Pacific time. You also can send comments and questions to csmail@symetra.com (life insurance) or retser@symetra.com (annuities and retirement plans).
 
CAN YOU ACCEPT REQUESTS FOR CHANGES TO MY POLICY VIA EMAIL?
 
For your protection we do not act on requests for policy changes received by email due to the difficulty in confirming the sender's identity. We gladly accept your email request for general information or other 
non-policy-specific information.
 
WHAT'S AVAILABLE TO ME ON THIS WEBSITE?
Symetra.com and our Individual Life site are constantly evolving. We plan on bringing you more convenient features in the near future. Currently, you can utilize this site to obtain:
 

You may contact us by email or call 1-800-796-3872, option 1 then option 2. Customer Service Representatives are available Monday - Friday, 6 a.m. - 4:30 p.m., Pacific time.

W9 FAQ
Answers to commonly asked questions about our recent mailing requesting a W-9 form.

LINK TO FAQ PDF


SYMETRA UNIVERSAL LIFE INSURANCE FAQ

Answers to commonly asked questions about Symetra universal life insurance policies.

LINK TO FAQ PDF



HOW MUCH LIFE INSURANCE
DO I NEED?
You know life insurance is a good idea. But how much do you need?

 
Our Life Insurance Planning Calculator gives you a clearer understanding, in about 10 minutes.
 
 
 
 
CONTACT US
1-800-796-3872, option 1 then option 2
Monday through Friday 
6 a.m. - 4:30 p.m., PT
csmail@symetra.com
 
Copyright © 2004 - Symetra Life Insurance Company, 777 108th Ave NE, Suite 1200, Bellevue, WA 98004. All rights reserved. Symetra® is a registered service mark of Symetra Life Insurance Company.
Customers may access their account information from this site. Other information in this site may be pending approval for use in states with website filing requirements.