Whom can I contact if I have questions about my benefits?
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Select Benefit Administrators (SBA) at 1-800-497-3699 or SYMSBA@symetra.com. Customer service representatives are available Monday through Friday, 6:30 a.m. to 5:00 p.m., Central Time. |
How do I use my benefits?
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Present your Select Benefits ID card at the time of service. You then have two options for filing a claim. |
| How do I request a new Select Benefits ID card? |
Contact SBA at 1-800-497-3699 or SYMSBA@symetra.com.
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| How can I get information on continuing my medical benefits if I leave the company? |
Contact SBA at 1-800-497-3699 or SYMSBA@symetra.com.
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When is my enrollment form due?
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For employee contributory and buy-up plans, you have 31 days from your eligibility date to enroll in the plan. If after 31 days you decide you would like benefits, you must submit a Proof of Good Health form. You are subject to medical underwriting for life and disability income insurance benefits only. |
If I have an hourly plan, how do I know which level of benefits I have?
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The number of hours you work per month determines your benefits level. For example, if in September you work 96 hours, you’ll be eligible in October for Level II benefits. If you work 133 hours in October, you’ll be eligible for Level III benefits in November.
If you plan to receive care from a medical provider and are unsure of your benefits level, please call SBA at 1-800-497-3699 or contact your employer. |
| How can I find out where I can fill prescriptions if my policy includes prescription drug coverage? |
Refer to the pharmacy list included with your employee certificate or contact SBA at 1-800-497-3699 or SYMSBA@symetra.com.
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| How do I find out where I can fill prescriptions with the Pharmacy Discount Program? |
Contact SBA at 1-800-497-3699 or SYMSBA@symetra.com.
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How do I add dependents to my policy?
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If your policy includes dependent coverage, fill out a new enrollment form within 31 days of the eligibility date and give it to your employer. |
| If I want to use my coverage and have not yet received my insurance card, what information do I need to give to my health care provider? |
Ask your employer for the Select Benefits case number before your visit. Give the number to your provider along with the SBA phone number, 1-800-497-3699.
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| Can I visit my current health care provider using my Select Benefits ID card? |
Yes, you may visit any doctor of your choice. Select Benefits does not have required networks or preferred provider lists. Please see the employee certificate for the definition of a doctor. |
How do I use Select Benefits if I already have a major medical policy?
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Select Benefits does not have a coordination of benefits provision. This policy pays regardless of any other coverage you may have, enabling you to offset expenses as a result of an illness or injury. For more information, please refer to our fact sheet on how to file a claim. |
| Whom do I contact if I have a change in my name or address, or if there is an error on my Select Benefits ID card? |
Contact SBA at 1-800-497-3699 or SYMSBA@symetra.com.
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