• Benefits brokers and agents
  
  
• Employers and plan sponsors
  
  
• Plan participants and their participating family members

WHAT YOU CAN EXPECT 

• All phone calls received during business hours will be answered by a friendly person – not an automated system.
  
  
• Any communication (mail, fax, phone) will be acknowledged promptly.
  
  
• Flexibility about how reporting information is submitted.
  
  
• Claims paid according to the policy and typically within 7 to 9 business days.
  
  
• All interactions conducted with courteousness and respect.