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Fixed-Payment Indemnity



All of our policies are administered by Select Benefit Administrators (SBA), an administrative division of Symetra Life Insurance Company. Dedicated exclusively to Select Benefits business, SBA provides enrollment, claims and billing assistance to policyholders, plan administrators, and plan participants.
 
  
SBA IS RESPONSIBLE FOR:
 
Enrollment
 
  • Enrollment fulfillment on new cases and new hires

Servicing

  • Printing and mailing bills by the 15th of each month

  • Collecting premiums by the 1st of each month

Claims

  • Processing claims according to terms of the group insurance policy

  • Paying claims typically within 7 to 9 business days

Communication

  • Timely communication with all parties at renewal

  • Verification of coverage to providers

  • Responding to all phone calls, mail or faxes in a helpful and timely manner
 
 
SBA's GOAL

SBA's goal is to provide personable and quality service to:
 
  • Benefits brokers and agents

  • Employers and plan sponsors

  • Plan participants and their participating family members


WHAT YOU CAN EXPECT 

  • All phone calls received during business hours will be answered by a friendly person – not an automated system.

  • Any communication (mail, fax, phone) will be acknowledged promptly.

  • Flexibility about how reporting information is submitted.

  • Claims paid according to the policy and typically within 7 to 9 business days.

  • All interactions conducted with courtesy and respect.

 

 

 

 

 

 


SBA CONTACT INFORMATION
Mailing Address:
Select Benefit Administrators
P.O. Box 440
Ashland, WI 54806

Street Address (or for overnight deliveries):
Select Benefit Administrators
118 Third Street East
Ashland, WI 54806

Phone: 1-800-497-3699
Fax: (715) 682-5919
Weekdays 6:30 a.m. to 5 p.m., Central Time



BENEFIT BROKERS AND INSURANCE PRODUCERS 
Copyright © 2004 - Symetra Life Insurance Company, 777 108th Ave NE, Suite 1200, Bellevue, WA 98004. All rights reserved. Symetra® is a registered service mark of Symetra Life Insurance Company.
Customers may access their account information from this site. Other information in this site may be pending approval for use in states with website filing requirements.